Shipping & Delivery
At Seven18 Publishing LLC, we are committed to making sure your physical and digital products are delivered safely, securely, and within the expected timeframe. Please review the information below before placing your order.
Physical Products
Physical products may include books, journals, stationery, printed materials, and other publishing products.
Processing Times
Physical orders are typically processed within 3–7 business days after payment has been received and the order has been confirmed.
Custom and made-to-order products may require additional processing time due to design, proofing, printing, and production requirements.
If your order requires additional time, we will contact you with an updated estimated completion date.
Shipping Options
Shipping costs and available delivery options are calculated at checkout based on your order size, destination, and selected shipping method.
Available shipping methods may include:
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Standard Shipping
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Priority Shipping
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Expedited Shipping
Please note: Selecting expedited shipping does not necessarily reduce the production or processing time for custom or made-to-order products.
Estimated Delivery Times
After your physical order has been processed and shipped, estimated delivery times are generally:
Standard Shipping: 3–7 business days
Priority Shipping: 2–4 business days
Expedited Shipping: 1–3 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier delays, high-volume periods, or circumstances beyond Seven18 Publishing's control.
Digital Products
Digital products are delivered electronically and do not require physical shipping.
Digital products may include:
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eBooks
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Digital journals
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Downloadable workbooks
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Templates
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Guides and resources
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Digital planners
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Educational materials
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Courses and digital learning products
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Other downloadable publishing resources
Digital Delivery
After your payment has been successfully processed, your digital product will be delivered electronically.
Depending on the product, you may receive:
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An instant download link on the order confirmation page
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A download link by email
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Access instructions by email
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Login or access information for digital courses or other online products
Please make sure you provide an accurate email address during checkout.
Digital Download Issues
If you purchased a digital product but did not receive your download or access information, please check your spam, junk, promotions, or other email folders before contacting us.
If you still cannot locate your digital product, please contact Seven18 Publishing LLC with your order information so we can assist you.
Digital Product Refunds
Because digital products are delivered electronically and can be accessed immediately after purchase, digital products are generally non-refundable once the download or access has been provided, except where required by applicable law or at the discretion of Seven18 Publishing LLC.
Please review the product description carefully before purchasing.
Custom Publishing & Print Orders
Custom publishing services and printed products may have longer turnaround times because they can involve editing, formatting, graphic design, proofing, printing, and production.
For custom projects, the turnaround time provided during the purchasing or project-approval process will take priority over the standard processing timeframe listed above.
Order Tracking
Once a physical order has shipped, you will receive a shipping confirmation containing tracking information when available.
Please allow up to 48 hours for tracking information to update after your shipping confirmation has been issued.
Digital products generally do not receive physical shipping tracking because they are delivered electronically.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Seven18 Publishing LLC is not responsible for delays, lost packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible.
Lost, Damaged, or Delayed Packages
If your physical package appears to be delayed, please first review the tracking information provided by the shipping carrier.
If your package is marked as delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier.
If your package arrives damaged, please contact Seven18 Publishing as soon as possible and provide photographs of the damaged package and products.
International Shipping
International shipping may be available for select physical products and destinations.
Customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by their destination country.
International delivery times may vary depending on customs processing and the shipping carrier.
Digital products are delivered electronically and are not subject to physical shipping charges.
Questions About Your Order?
If you have questions about your physical order, digital product, shipping status, download, or access information, please contact Tyrone@Seven18Publishing.com
Thank you for choosing Seven18 Publishing LLC for your publishing, printing, and digital resource needs.
Seven18 Publishing LLC
Bringing Your Story to Life.
This gives Seven18 a single shipping page that covers both physical and digital products and makes the digital-delivery process clear for Shopify customers.